The function of this position is to supervise laboratory operations performing testing of Product Evaluation. This position is responsible for application and evaluation of approved techniques and methodologies used in evaluation of food products. The Product Evaluation Supervisor will have frequent contact with the client base as well as review, reporting and interpretation of results in collaboration with the management team. The Product Evaluation Supervisor will be responsible for overseeing of daily workload and staffing placement in the evaluation area while working closely with the Laboratory Manager and Assistant Laboratory Manager.
Interact with product evaluation clients and ensure satisfaction with excellent customer service and meeting turn around
Coordinate product orders and pickups from distribution centers
Create Certificates of Analysis and collecting critical data
Complete data transfers and adhering to client specifications
Complete tasks as assigned by management to include special projects or process improvement
Participate and contribute in manager meetings to improve overall execution and efficiency of the product evaluations
Develop, record, maintain and provide summaries of labor and supplies utilized to conduct the various product evaluations for each customer
Serve as a resource for the team members
Lead responsibilities include:
Managing employee schedule
Organizing workflow and processes
Ensuring the team is consistently delivering on expectations and meeting quality requirements
Acting as example to all team members to ensure a high level of confidence
Facilitating team collaboration, problem solving, and customer communication
Follow and direct team members in adherence to FSNS Quality programs including training records
Independently pursue an assigned series of processes, procedures, or techniques in accordance with FSNS policies/procedures and customer requirements.
Maintain laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures
Maintain a neat, safe, and hygienic test kitchen
Perform all activities in a neat, safe, hygienic, and efficient manner
Share information in an open and timely manner
Responsible for the safety of oneself and others working within their area
Responsible for the completion of required training
Specific Duties and Authorizations
Supervise all activities, including quality control records, forms, files, log, etc.
Communicate directly with clients on laboratory results
Ensure that the appropriate number of technicians are allocated are in the respective area of the Laboratory; this will include shifting people when necessary
Submit staffing schedules to the Assistant Laboratory Manager and Laboratory Manager
Oversee the scheduling of lunch breaks to ensure there is no down time in the laboratory
Oversee status of all results and reporting for clients as needed
Directly involved in the training of laboratory personnel and maintenance of training records
Alert Assistant Laboratory Manager of need for repair services for malfunctioning equipment
Maintain visibility in all areas in order to be available to intervene where efficiency may be lacking
Directly address client needs as required and in collaboration with the Assistant Laboratory manager and Laboratory Manager as required
Perform other duties as assigned
Branch Safety Coordinator Duties (IF ASSIGNED):
conduct all responsibilities outlined in the corporate safety manual and report to the Corporate Safety Officer for these duties
Directly supervises employees. Carries out all responsibilities in accordance with the organization's policies, standard operating procedures and best practices. Ensures compliance with all applicable laws and regulations at all times. Responsibilities includes training and mentoring employees; evaluate performance of assigned personnel, monitor performance action plans for employees, may interview applicants, improve operational efficiencies by focusing on customer service and maximizing production and profit; will direct work flow; maintain harmony in the workplace and professional business demeanor at all times.
Bachelor’s in Food Science or Related Field
Master’s in Food Science preferred
One or more years of experience in food evaluation or manufacturing
One or more years of customer service experience
Basic knowledge of concepts and practices of a testing laboratory
Training in general laboratory practices preferred
One or more years experience in a commercial food-testing laboratory preferred
Or equivalent combination of education and experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand, sit, walk, use hands and arms, talk and hear
Food Safety Net Services offers exciting opportunities for individuals interested in the food science industry. We welcome individuals who are looking for a dynamic organization that prides itself in its unequivocal excellence in service to its customers and employees.
We are committed to creating long-term value for our people, supporting their success and satisfaction as our inte...rnal customers and team members
We value diversity in our laboratories and are unquestionably devoted to being an Equal Opportunity Employer.
Food Safety Net Services offers an attractive compensation and benefit package.